Refund Policy
At VDoTech, we strive to deliver high-quality design services and complete client satisfaction. We offer a 100% Money Back Guarantee under specific conditions outlined below. Please read this policy carefully before placing an order.
When a Refund is NOT Applicable
Our 100% Money Back Guarantee becomes null and void in any of the following cases:
-
The client changes their mind after the project has started.
-
The client decides to hire another service provider after work has begun.
-
The client has requested revisions or modifications on the initial designs.
-
The client approves any part of the design (e.g., logo or layout).
-
The client receives the final files or deliverables.
-
The project is delayed due to lack of communication, missing content, or client inaction.
-
The scope of work changes after the project has commenced.
-
The design work has been used or published by the client or a third party.
In all the above cases, 100% satisfaction is guaranteed, but a full refund will not be applicable.
When a Refund is Applicable
We offer a 100% Money Back Guarantee only if:
-
The client provides a clear brief and direction for the project at the start.
-
Our design team fails to meet the brief after multiple attempts and revisions.
-
All initial concepts are rejected by the client with valid reasoning.
-
The rejection is based on a clear mismatch between the client’s provided direction and our delivered work.
In such cases, we will process a full refund, no questions asked.
Refund Process
To request a refund, the client must:
-
Submit a written request via email to support@vdotech.co.uk within 7 days of the initial delivery.
-
Provide specific and reasonable feedback for rejecting the work.
-
Confirm that no design files have been used or published.
Final Notes
-
Refunds are processed within 7–10 business days.
-
Partial refunds may be issued at our discretion depending on the stage of project completion.
-
VDoTech reserves the right to reject a refund request if we find the policy has been violated.
For questions, please contact us at support@vdotech.co.uk.
